Shipping, Delivery, Return and Refund Policy

Shipping and Delivery

Domestic (India) Shipping:

        We offer free standard delivery for all orders within India.
        Orders are processed within 1-3 business days after payment is received.
        Delivery within India is estimated to take up to 0-7 days from the date of order processing.
    International Shipping:
        For orders outside India, shipping costs will be calculated at checkout based on the destination and selected shipping method.
        Customers are responsible for covering the cost of international shipping.

    Order Processing Time:
        Orders are typically processed within 1-3 business days after payment is received. Processing times may vary during peak seasons and promotional periods.

    Shipping Methods:
        We offer standard and expedited international shipping options. The estimated delivery time will be provided at checkout.

    Customs and Import Duties:
        Customers are responsible for any customs and import duties that may apply to their order. These charges are determined by the customs office of the destination country and may vary.

    Order Tracking:
        Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your delivery.

    Delivery Address:
        Please ensure that the shipping address provided is accurate and complete. We are not responsible for items shipped to incorrect addresses.

    Delivery Delays:
        While we make every effort to deliver orders within the specified timeframes, delivery delays may occur due to unforeseen circumstances, such as customs clearance or weather conditions.

    Contacting Customer Support:
        If you have any questions or concerns regarding the shipping and delivery of your order, please contact our customer support team at [astromoontech@gmail.com].

    Changes to the Shipping Policy:
        We reserve the right to update or modify our shipping and delivery policy at any time. Changes will be effective immediately upon posting on the website. Please check this page regularly for updates.

Thank you for choosing Astromoon.com! If you have any further questions, feel free to reach out to our customer support team.

Refund policy Order Cancellation:
Customers can cancel their order within 2 days of the delivery. After this period, cancellations may not be possible as we aim to process orders promptly. You have 2 days return policy to return a product  from the day you have received the item.

Cancellation Procedure:
To cancel an order, please contact our customer support team at [support@astromoontech.com] with your order number and reason for cancellation. We will assist you in the cancellation process.

Refund Eligibility:
Orders cancelled within the 2-day window are eligible for a refund. After this period, refunds may not be processed.Printed products are not eligible for returns.

Refund Process:
Once your order is cancelled and eligibility is confirmed, refunds will be processed within 10 days from the date of cancellation. Refunds will be issued to the original payment method.

Refund Notification:
You will receive an email notification once your refund has been processed. Please allow additional time for the refunded amount to reflect in your account, depending on your financial institution.

Partial Refunds:
In some cases, partial refunds may be offered. This can occur if only part of the order is cancelled or if the item has been shipped before the cancellation request is received.

Refused or Undeliverable Orders:
If an order is refused upon delivery or deemed undeliverable by the courier, the customer will be responsible for the shipping costs and any applicable return fees.

Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team within 48 hours of receiving the product. We will provide instructions on returning the item and arrange for a replacement or refund.Non-Returnable Items:
Certain items, such as intimate apparel or items marked as final sale, may not be eligible for cancellation or return. Please check the product description for details.

Contact Information:
For cancellation requests or refund inquiries, please contact our customer support team at [support@astromoontech.com]. Include your order number and details regarding the cancellation or refund request.

Changes to the Policy:
We reserve the right to update or modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting on the website. Please check this page regularly for updates.

By placing an order on astromoontech.com, you acknowledge and agree to abide by this Cancellation and Refund Policy.